FAQs

1. What types of mattresses do you offer?

We offer a wide range of mattresses including memory foam, hybrid, innerspring, and latex mattresses. Each type is designed to meet different sleep preferences and needs, from pressure relief to enhanced support.

2. Do you provide a sleep trial period?

Yes, we provide a 100-night risk-free sleep trial on most mattresses. This allows you to test the mattress in the comfort of your home. If you’re not satisfied, you can return it for a full refund within the trial period, subject to our return policy.

3. How do I choose the right mattress for my sleeping style?

Choosing the right mattress depends on your preferred sleeping position, firmness preference, and any specific needs such as back pain relief. Our customer service team can assist you in selecting the best mattress based on your personal requirements.

4. Are your mattress protectors waterproof and breathable?

Yes, our mattress protectors are engineered to be both waterproof and breathable. They protect your mattress from spills, stains, dust mites, and allergens while maintaining airflow to ensure a comfortable sleep environment.

5. What shipping options are available and how long does delivery take?

We offer standard and expedited shipping options within the United States. Orders typically process within 1 to 3 business days. Standard shipping usually takes 3 to 7 business days, while expedited shipping takes 2 to 4 business days, depending on your location.

6. How can I track my order once it’s shipped?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website so you can monitor your package in real time.

7. What is your return and refund policy?

You may return most items within 30 days of delivery, provided they are unused and in original condition with all packaging intact. Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned items.

8. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer support team at [email protected] with your order number and reason for return. We will provide detailed instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

9. Do your mattresses come with a warranty?

Yes, our mattresses come with a warranty typically ranging from 5 to 10 years, depending on the model. The warranty covers manufacturing defects and material faults under normal use.

10. Can I wash my mattress protector and bedding?

Our mattress protectors and bedding products are machine washable. We recommend following the care instructions on the product label to maintain their quality and longevity.

11. Do you offer pillows and other sleep accessories?

Yes, we have a selection of pillows, sheets, mattress toppers, and other bedding accessories designed to complement our mattresses and improve your sleep experience.

12. Are your products hypoallergenic?

Many of our products, including mattress protectors and pillows, are made from hypoallergenic materials to minimize allergens and provide a healthier sleep environment.

13. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options during checkout to ensure a smooth and safe transaction.

14. How do you protect my personal and payment information?

We use industry-standard encryption and security protocols to safeguard your personal and payment information. Our privacy policy explains in detail how we collect, use, and protect your data.

15. How can I contact customer service for additional help?

You can reach our customer service team by emailing [email protected] or calling (864) 742-7217 during business hours, Monday through Friday from 9:00 AM to 6:00 PM EST.